Zendesk Knowledge Base Templates

Zendesk Knowledge Base Templates - Within a knowledge base template FAQs can function as standalone articles For example businesses can incorporate the question How do I set up a password into a longer series such as How to set up your account Why are FAQ pages important to have FAQs are important for a few reasons including

In the Knowledge section of the context panel click the Create or request article icon then select Create article Select a template from the list to create a new article based on an existing template or click Blank article to create a new blank article

Zendesk Knowledge Base Templates

Zendesk Knowledge Base Templates

You can customize the template of any of the following page types or elements, or create your own custom pages. Custom pages (custom_page.hbs): custom pages that you create from scratch and link from anywhere in your help center; Article page (article_page.hbs): the individual article pages in the knowledge base

Ask yourself if your knowledge base article template 1 Simplifies the user experience An effective knowledge base template makes complex knowledge simple to consume Finding an answer shouldn t be a scavenger hunt Here are a few design best practices that make an article easier to navigate

Creating And Requesting Articles In Knowledge Zendesk Help

Enterprise plans only Under Template if you have multiple article templates in your live theme click the drop down then select a template You might have to scroll down to see this option If you do not select an alternate template the default article template will be applied

How Knowledge Base Can Transform Your Marketing Efforts Logaster

Introduction Each help center theme consists of a collection of editable page templates that define the layout of different types of pages in help center For example there s a template for knowledge base articles a

19 Stellar FAQ Page Examples And How To Create One Template Zendesk

Knowledge base article template Building a knowledge base 5 min read What is a knowledge base The essential tool you re missing Help customers find their own answers by offering a knowledge base a virtual library of information about your product or service By Stella Inabo Contributing Writer Last updated August 16 2023

How To Create A Knowledge Base Article 4 Templates

Customer portal Article 9 min read A guide to building a knowledge base 3 best practices Deliver exceptional service and form deeper connections with your customers by building a knowledge base By Stella Inabo Contributing Writer Last updated January 23 2023 Knowledge management As a business grows more support tickets

External knowledge bases are self-service portals for customers. They contain information about products or services so buyers can solve their own problems. For example, an external knowledge base for an e-commerce store might cover questions related to billing, shipping, placing orders, returns and store locations.

Customizing Your Help Center Theme Zendesk Help

Here are a few examples of knowledge base article templates to add to your template library and broaden your help centre content for a variety of customer needs 1 FAQs

Zendesk Knowledge Base Templates

Customer portal Article 9 min read A guide to building a knowledge base 3 best practices Deliver exceptional service and form deeper connections with your customers by building a knowledge base By Stella Inabo Contributing Writer Last updated January 23 2023 Knowledge management As a business grows more support tickets

In the Knowledge section of the context panel click the Create or request article icon then select Create article Select a template from the list to create a new article based on an existing template or click Blank article to create a new blank article

New Feature Launch Integrate Your Zendesk Knowledge Base In Your